Frequently asked questions
Click tabs below for quick navigation.
- What warranties do you offer?
- Do you offer appraisals or insurance?
- What is your return/exchange policy?
- Can I visit your studio?
Sizing and Fitting
- How do I get my partner’s ring size without them knowing?
- How should I get my finger sized?
- What is the difference between comfort fit and regular?
- I just got my ring but it doesn't fit! What do I do?
Jewelry and Metals
- What’s the difference between metals?
- Which metal is best?
- What can I do with my old jewelry?
- What is rhodium plating?
- Why is my silver jewelry changing colors?
- How should I clean my jewelry?
Diamonds and Gemstones
- What is the difference between karat and carat?
- Can you set my heirloom gemstone or diamond?
- What are the 4 C’s?
- What is a synthetic diamond or synthetic gemstone?
- Why should I get a synthetic diamond or gemstone over a natural one?
- Why should I get a natural gemstone or diamond over a synthetic one?
- Do you do custom work?
- Is my custom design truly one of a kind?
- Does it cost a lot more to go custom?
- Can I make revisions to my custom design?
- Can I customize a piece I found on your website? What about a ring I found elsewhere?
- Can I ask another jeweler to copy a ring from your website?
What warranties do you offer?
Emily Chelsea Jewelry offers free lifetime warranty against any manufacturer defects. This may include, but is not limited to, prong defects, porosity issues or design flaws. If you feel that your ring is in need of repair due to a manufacturer defect, we ask that you send your ring in for an evaluation. If we determine that the repair is needed due to manufacturer defect, it will be repaired free of charge.
Our lifetime warranty does not include every day wear and tear or abuse/neglect. We also cannot cover any Emily Chelsea Jewelry pieces that have been worked on by another jeweler.
Do you offer appraisals or insurance?
We offer appraisals for insurance purposes for $70. We will appraise all Emily Chelsea Jewelry pieces that have been fully supplied by us. We cannot appraise any pieces made with heirloom stones unless you can provide an original appraisal or report.
We do not offer insurance programs, but are happy to make recommendations on how to get your jewelry appraised.
What is your return/exchange policy?
Emily Chelsea Jewelry wants you to love your new purchase. If however you need to return an item we are here to help.
For returns, please contact us within 30 days of receiving your order. We gladly accept returns and will offer a full refund on in stock items. Items returned after 30 days may be returned for online and store credit only. For engagement and wedding band purchases, refunds are up to owner discretion and may be subject to a 35% restocking fee.
Returned items must be in original condition and not show any signs of wear or use.
To request a refund or exchange, please e-mail firstname.lastname@example.org. Include your first and last name, item name and reason for return. Once return is received, all items will be carefully examined and full refund or store credit will be issued within 5 days. Please note that refund/store credit will be issued for value of merchandise returned only (shipping fees will not be credited). Store credit is valid for 5 years once issued.
All custom orders are nonrefundable, but do ask- we won't bite and want happy customers. Hopefully we can work something out!
We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us.
Can I visit your studio?
Emily Chelsea Jewelry currently works in a private studio that is not open to the public. If you would like to see something in person, please contact us to set up an appointment at a public location.
Sizing and Fitting
How do I get my partner’s ring size without them knowing?
Start by asking your significant other’s friends and family. If they wear rings frequently, try to take one without them noticing to a local jewelry store and ask them to check the size. Be sure to note which finger and hand they wear it on! Each of our fingers are different sizes and they can even vary from right to left hand.
If you still are out of luck, we can try to guess based on their height and shirt size (S,M,L). We can usually get within the ball park.
How should I get my finger sized?
Any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside). Jewelers will not have quarter sizes, but will be able to determine if you need a quarter size or not.
What is the difference between comfort fit and regular?
Comfort fit is rounded on the inside, making it easier to slide on and off. Most of our wide bands come in comfort fit. Comfort fit tends to fit large, so if you are an 8 in a regular fit, you may be closer to a 7.5 or 7.75 in comfort fit.
I just got my ring but it doesn't fit! What do I do?
We know it is not always easy to get the perfect size on the first try. Emily Chelsea Jewelry offers one complimentary ring resizing within one whole size (example: that means we will size from a 4 to 5 free of charge)- you just pay for the shipping. If you decide that your ring does not fit, please contact us. We will send you a FedEx shipping label to send your jewelry in. It will take about a week to complete the sizing repair. Depending on the value of your piece, total shipping cost can be between $50-$80.
**All platinum sizings may be subjected to an additional labor fee.**
Diamonds and Gemstones
What is the difference between karat and carat?
Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.
Can you set my heirloom gemstone or diamond?
Yes we can and in fact, we love to do it! We love getting to repurpose an heirloom stone, as it can carry so much sentimental value and is an ethical option for your ring. We will send you a form to fill out and sign for you to send your heirloom gemstone or diamond to us.
What are the 4 C’s?
The 4 C’s stand for Carat, Clarity, Color and Cut.
Carat is used to measure the weight of diamonds and gemstones.
Clarity refers to how clear a diamond is and is based on how many inclusions are inside the diamond. Inclusions can include minute crystals, growth patterns, tiny enclosed fractures, etc. Clarity is measured on a scale from IF (internally flawless) to I2 (included 2). The clearer a diamond is the rarer and thus, the higher the price.
Color refers to the color of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colorless) and goes all the way down to Z (noticeable color). Most diamonds we see in the market are in the D-I range.
Cut refers to the cut of a diamond and is the most overlooked but possibly the most important! Cut is the only contribution by man, while all others are naturally occurring. Cut can really make or break the appearance of the stone. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.
To read more about the 4 C’s in depth, check out our blog article on the topic, here.
What is a synthetic diamond or synthetic gemstone?
A synthetic diamond or gemstone has essentially the same chemical composition, crystal structure, optical and physical properties of its nature counterpart. The main difference is that one is grown in a lab in a matter of months or years, and the latter is formed deep inside the earth over the course of millions of years.
Why should I get a synthetic diamond or gemstone over a natural one?
There are a few reasons to opt for a synthetic gem over a natural gem. For one, it is a lot more cost effective to go synthetic. Another reason is that it can be a more ethical decision in the way that you are not directly contributing to the mining industry issues and conflicts. That is not to say that it is the only ethical option as there are many ways to leave a positive impact on the mining industry by opting for a natural.
Why should I get a natural gemstone or diamond over a synthetic one?
There is something ethereal and magical about owning a natural gemstone or diamond. Naturally occurring gems are a wonderment in and of itself, not to mention the fact that they took millions of years to make its way to your hand. You can make a positive impact on mining communities and families when you purchase a responsibly sourced or traceable gemstone or diamond. As the demand increases for responsibly sourced and traceable gems, we begin to see changes taking place in mining communities such as establishing safe working conditions, affordable healthcare and fair wages.
Do you do custom work?
Yes! We love to do custom work so please do not hesitate to ask about going custom.
Is my custom design truly one of a kind?
In a sense, yes.
While Emily Chelsea Jewelry owns the rights to all of our designs, if your custom design is made uniquely for you and very distinct, we are not going to duplicate it. However, for more simplified settings and motifs, we cannot guarantee that the ring will not be recreated and as a courtesy to you we will always try to alter it slightly.
Does it cost a lot more to go custom?
Not necessarily. If your custom piece is complex and involves a lot of design time, that will be taken into account when determining the price. If it is a more simplified style that does not require revisions, the price will certainly reflect the amount of time we spend on designing it.
There is a custom minimum of $500.
Can I make revisions to my custom design?
After producing the first wax model of your custom design, we offer one free round of alterations. After that, new alterations and revisions cost $65 each.
If we change the design completely after the first full design, there will be a $175 charge plus any fees for additional design time.
Can I customize a piece I found on your website? What about a ring I found elsewhere?
We will gladly customize one of our pieces to fit you and your style.
We do not copy designs from other stores as it is illegal to copy another artist’s work. We specialize in custom design and hate to see when our designs get copied so we wouldn’t want to do that to another jewelry designer. However, if you see patterns, designs or motifs that you would like to capture in your custom design, we can design something similar to meet your expectations.
Can I ask another jeweler to copy a ring from your website?
No, as we own the rights to all of our designs.